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Thursday, July 30, 2015

Access to ACS and CQS is offline

The Office of Personnel Management hack has triggered another victim. OWCP claimants and their representatives and medical providers are no longer able to access the ACS web bill processing portal to look at the status of bills, authorizations, etc. The CQS portal is also gone. As it was explained to me, OWCP has locked down external log ins to their system due to the continuing concerns about hacking. This has sent OWCP back to the 1990s with all inquiries regarding the status of anything in the case reverting to telephone.

Presently there is no guidance as to how long this situation will continue. When trying to log in to the ACS portal you will get the following message:

Claimant Login
Claimant access to ACS Web Bill Processing Portal has been temporarily taken offline . We are sorry for the inconvenience. In the interim, you may use the following information below for additional help.
    Bill information:
  • In the meantime, claimants may obtain medical bill processing information related to their cases by calling the XEROX call center (844)-493-1966.
    Case information:
  • Current federal employees may access their information via the National Financial Center (NFC) Employee Personal Page link. After logging into the Employee Page, the CQS link to access data can be found at the lower, left portion of the page. Claimants who are not serviced by NFC, or have separated from federal service and want to obtain information about their OWCP case such as case status, recent compensation payment, or status of their most recent CA7 Claim for Compensation, may do so by using OWCP's IVR phone system by calling their local district office.
Name Business Phone Business Address
Boston District Office 1 (857) 264-4600 JFK Federal Building, Room E-260
New York District Office 1 (212) 863-0800 201 Varick Street, Room 740
Philadelphia District Office 1 (267) 687-4160 170 S. Independence Mall West
Jacksonville District Office 1 (904) 366-0100 400 West Bay Street, Room 826
Cleveland District Office 1 (216) 902-5600 1240 East Ninth Street, Room 851
Chicago District Office 1 (312) 789-2800 230 South Dearborn Street, Eighth Floor
Kansas City District Office 1 (816) 268-3040 2300 Main Street, Suite 1090
Denver District Office 1 (303) 202-2500 One Denver Federal Center, Bldg 53
San Francisco District Office 1 (415) 241-3300 90 Seventh St. Suite 15-100F
Seattle District Office 1 (206) 470-3100 300 Fifth Avenue, Suite 1050
Dallas District Office 1 (214) 749-2320 525 South Griffin Street, Room 100
Washington District Office 1 (202) 513-6800 800 N. Capital Street, N.W., Room 800