The Office of Personnel Management hack has triggered another victim. OWCP claimants and their representatives and medical providers are no longer able to access the ACS web bill processing portal to look at the status of bills, authorizations, etc. The CQS portal is also gone. As it was explained to me, OWCP has locked down external log ins to their system due to the continuing concerns about hacking. This has sent OWCP back to the 1990s with all inquiries regarding the status of anything in the case reverting to telephone.
Presently there is no guidance as to how long this situation will continue. When trying to log in to the ACS portal you will get the following message:
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NOTICE
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Claimant access to ACS Web Bill Processing Portal has been
temporarily taken offline . We are sorry for the inconvenience. In the
interim, you may use the following information below for additional
help.
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Bill information:
- In the meantime, claimants may obtain medical bill processing
information related to their cases by calling the XEROX call center
(844)-493-1966.
Case information:
- Current federal employees may access their information via the National Financial Center (NFC) Employee Personal Page link.
After logging into the Employee Page, the CQS link to access data can
be found at the lower, left portion of the page. Claimants who are not
serviced by NFC, or have separated from federal service and want to
obtain information about their OWCP case such as case status, recent
compensation payment, or status of their most recent CA7 Claim for
Compensation, may do so by using OWCP's IVR phone system by calling
their local district office.
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| Name |
Business Phone |
Business Address |
| Boston District Office |
1 (857) 264-4600 |
JFK Federal Building, Room E-260 |
| New York District Office |
1 (212) 863-0800 |
201 Varick Street, Room 740 |
| Philadelphia District Office |
1 (267) 687-4160 |
170 S. Independence Mall West |
| Jacksonville District Office |
1 (904) 366-0100 |
400 West Bay Street, Room 826 |
| Cleveland District Office |
1 (216) 902-5600 |
1240 East Ninth Street, Room 851 |
| Chicago District Office |
1 (312) 789-2800 |
230 South Dearborn Street, Eighth Floor |
| Kansas City District Office |
1 (816) 268-3040 |
2300 Main Street, Suite 1090 |
| Denver District Office |
1 (303) 202-2500 |
One Denver Federal Center, Bldg 53 |
| San Francisco District Office |
1 (415) 241-3300 |
90 Seventh St. Suite 15-100F |
| Seattle District Office |
1 (206) 470-3100 |
300 Fifth Avenue, Suite 1050 |
| Dallas District Office |
1 (214) 749-2320 |
525 South Griffin Street, Room 100 |
| Washington District Office |
1 (202) 513-6800 |
800 N. Capital Street, N.W., Room 800 |
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